The NHBRC Reopens Its Customer Care Offices To The Public

The National Home Builders Registration Council (NHBRC) resumed offering its full onsite service operations by reopening its customer walk-in centres at its main Provincial Offices on Monday, 8th of June 2020 in line with the Level 3 Lockdown Regulations.

Offices that have reopened include Sunninghill, Pretoria, Cape Town, George, Durban, Polokwane, Port Elizabeth, East London, Rustenburg, Bloemfontein, Kimberley and Mbombela.

Our satellite offices in Tzaneen, Witbank, Bethlehem, Thulamela, Mafikeng, Klerksdorp and Newcastle will be phased in gradually over the next few days.

“This is to ensure that we safeguard the health and safety of both our employees and customers by ensuring that the offices are fully compliant and suitable in line with the relevant health regulations. Work has been conducted to deep clean and disinfect all offices nationally and distribute all the necessary Personal Protection Equipment (PPEs) as well as deploying the necessary screening protocols and equipment,” said Acting Chief Executive, Otsile Maseng.

In keeping with the pronounced Social Distancing mitigatory steps against this pandemic and limiting overexposure, Developers, contractors, home builders and housing consumers, who need to interact with NHBRC are urged to only visit our offices when it is absolutely necessary. e.g. for collection of certificates (i.e. registration and enrolment) and to complete technical assessments.

We further encourage those who need to submit necessary additional supporting documents to do so from the safety of their homes or offices via our online emailing channel and the list per province is;

ProvinceRegistrations, Renewals, Enrolments, Complaints and Collections of CertificatesInspections
GautengGP-online@nhbrc.org.zaGPinspections@nhbrc.org.za
Western CapeWestern Cape Online ServicesWCinspections@nhbrc.org.za
Eastern Cape Eastern Cape Online ServicesECinspections@nhbrc.org.za
Free StateFree State Online ServicesFSinspections@nhbrc.org.za
North WestNorth West Online ServicesNWinspections@nhbrc.org.za
LimpopoLimpopo Online ServicesLPinspections@nhbrc.org.za
MpumalangaMpumalanga Online ServicesMPinspections@nhbrc.org.za
KwaZulu-NatalKwaZulu-Natal Online ServicesKZNinspections@nhbrc.org.za
Northern CapeNorthern Cape Online ServicesNCinspections@nhbrc.org.za

Each of our offices has a Covid-19 Task Team to ensure the continued safety of our employees and customers. Everyone visiting our offices is requested to cooperate with the measures put in place.

As an agency of the Department of Human Settlements, we support all the national covid-19 interventions aimed at providing citizens with dignified accommodation and access to clean water, thus contributing to reducing the risks of infection associated with overcrowding.