NHBRC To Reopen Its Customer Care Offices On The 8th Of June To The Public

The National Home Builders Registration Council will resume offering its full service operations at its main Provincial Offices as of Monday, 8th of June 2020 in line with the Level 3 Lockdown Regulations.

Offices that will be reopened include Sunninghill, Pretoria, Cape Town, George, Durban, Polokwane, Port Elizabeth, East London, Rustenburg, Bloemfontein, Kimberley and Mbombela. Our satellite offices in Tzaneen, Witbank, Bethlehem, Thulamela, Mafikeng, Klerksdorp and Newcastle will be phased in gradually.

“This is to ensure that we safeguard the health and safety of our employees and that the offices are compliant and suitable to accommodate our employees and customers, work is currently underway to deep clean and disinfect all offices nationally and distribute all the necessary Personal Protection Equipment (PPE),” said Acting Chief Executive, Otsile Maseng.

Developers, contractors, home builders and housing consumers, who need to interact with NHBRC are urged to only visit our offices when it is absolutely necessary for collection of certificates (i.e. registration and enrolment) and to complete technical assessments.

We further encourage those who need to submit necessary supporting documents to do so from the safety of their homes or offices via our new emailing list as per the following contact addresses;

1. Gauteng Online Services
2. Western Cape Online Services
3. Eastern Cape Online Services
4. Free State Online Services
5. North West Online Services
6. Limpopo Online Services
7. Mpumalanga Online Services
8. KwaZulu-Natal Online Services
9. Northern Cape Online Services

Each of our offices has established a Covid-19 Task Team to ensure the continued safety of our employees and customers and all visiting our offices are requested to cooperate with the measures put in place.

As an agency of the Department of Human Settlements, we support all the national covid-19 interventions aimed at providing citizens with dignified accommodation and access to clean water, thus contributing to reducing the risks of infection associated with overcrowding.

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For an interview request and any other assistance, please contact Molebogeng Taunyane on email: molebot@nhbrc.org.za or 011 317 0070 / 082 646 8663.

About the NHBRC
The National Home Builders Registration Council (NHBRC) is an agency of the Department of Human Settlements which is responsible for the protection of housing consumers and to regulate the home building industry. The NHBRC also offers services such as enrolment of new homes, home builder registration, home building inspections, builder training, geotechnical and materials engineering. More importantly, the NHBRC manages a Warranty Fund, which all homeowners contribute towards as part of their registration (or enrolling their homes). This fund is meant to act as an insurance cover for a period of five years from date of occupation of the new home and covers the following;

1. One-year roof leakage cover,
2. 5 year major structural defects.

Consumers are encouraged to:

  • Use an NHBRC registered builder and sub-contractors.
  • Registering or Enrolling a new home 15 days before you start building.
  • Demand a minimum of four inspections to be conducted during construction.
  • Make sure that one is satisfied with the quality of their new home before signing a “happy letter”.
  • Address any construction related issues with the builder in the first three months of moving into a new home, to take advantage of the Warranty Cover.

    For more information:
    www.nhbrc.org.za.
    Twitter: @NHBRC
    Facebook: NHBRCSA

    Toll-free number: 0800 200 824

    Ethics Hotline: 0800 203 698 or email nhbrc@behonest.co.za