FIND OUT MORE ABOUT OUR ONLINE SERVICES

The National Home Builders Registration Council (NHBRC) is a regulatory body of the home building industry. It was established in accordance with the provisions of the Housing Consumers Protection Measures (Act No. 95 of 1998).

operating hours

Monday – friday: 8:30am – 4:30pm
weekends: closed

HEAD OFFICE

27 Leeuwkop Road Sandton, Sunninghill,
Johannesburg, 2157

FRAUD HOTLINE

0800 203 698

Online Services

NHBRC has launched a one-stop digital web portal which is accessible to homeowners and home builders.

The portal forms part of the broader NHBRC Digital Services strategic initiative intended to deliver digitally services that will be available and conveniently accessible to consumers.

The services offered are Registration, Renewal and Lodging of Complaints.

Digital Services Objectives

The implementation of these online services will improve real-time customer engagements, manage huge volumes of queries coming from our consumers, and also improve customer relations.

The main objective is enhancing customer convenience and ease of compliance to Registration, Renewal and Lodging Complaints requirements.

NHBRC segmented digital services will meet the specific needs of home builders, homeowners and various stakeholders.

Additionally, NHBRC online Services came as a solution
to address the following problems:

1
Customer
Inconvenience.
2
Fragmented
Data Access.
3
Operational
Inefficiencies.
4
Extended
Turnaround Times.
5
Poor Operational
Data Quality.

Digital services

The Digital Services Solution is aimed at providing basic foundation for Home Builders, Homeowners and Private/ Government Entities to conduct Online Self-Services with the organisation. NHBRC now offers these online services:

Registration

Renewal

Complaints

Digital Opportunities

The NHBRC seeks to seize the following digital opportunities that may enhance sustainability and relevance:
  • Customer Delight – The level of customer satisfaction will improve, and with it the NHBRC service excellence and brand relevance.

  • Operational Efficiencies – Improved service turnaround times, eliminating compliance gaps.

  • Enhanced Digital Literacy – The NHBRC staff will also get the opportunity to enhance their digital skills and literacy.

  • Reliable Homebuilding Information – Critical information related to home building will be easily stored, accessible and useable.

  • Industry Thought Leadership – Integrated digital platforms will enable production of thought leadership within the industry through frequent publications.

  • Enhanced Credibility – Home builders and homeowners will be associated with a council that has authoritative reputation and credibility.

27 Leeuwkop Rd, Sunninghill, Sandton, 2157
Mon - Fri: 08:30 – 16:30
Toll Free: 0800 200 824
Fraud Hotline: 0800 203 698
NHBRC is an agency of the Department of Human Settlements
Copyright © 2020. All rights reserved.