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NHBRC has launched a one-stop digital web portal which is accessible to homeowners and home builders. The portal forms part of the broader NHBRC Digital Services strategic initiative intended to deliver digitally services that will be available and conveniently accessible to consumers.

Online Services

The NHBRC will soon launch a one-stop digital web portal which is accessible to homeowners and home builders.

The portal forms part of the broader NHBRC Digital Services strategic initiative intended to deliver digitally services that will be available and conveniently accessible to consumers.


The services offered are Registration, Renewal and Lodging of Complaints.

EXPERIENCE OUR ONLINE SERVICES
AUGMENTED REALITY

EXPERIENCE OUR ONLINE SERVICES
AUGMENTED REALITY

Digital Services Objectives

The implementation of these online services will improve real-time customer engagements, manage huge volumes of queries coming from our consumers, and also improve customer relations.

The main objective is enhancing customer convenience and ease of compliance to Registration, Renewal and Lodging Complaints requirements.

NHBRC segmented digital services will meet the specific needs of home builders, homeowners and various stakeholders.

THE BENEFITS OF OUR ONLINE SERVICES

1

Customer conveniences.

2

Operational quality services.

3

Good corporate governance.

4

Quick turnaround times.

5

Good customer services & responsiveness.

Digital services

The Digital Services Solution is aimed at providing basic foundation for Home Builders, Homeowners and Private/ Government Entities to conduct Online Self-Services with the organisation. NHBRC now offers these online services:

HOME BUILDERS MEMBERSHIP RENEWALS

In terms of the Act, any person in the business of home building must be registered with the NHBRC and renew their membership annually.

Any person who contravenes this, shall be guilty of an offence liable of conviction to a fine or imprisonment for a period not exceeding one year.

MEMBERSHIP RENEWALS PROCESS

HOME BUILDERS REGISTRATION

We regulate the home building industry and protect housing consumers against shoddy workmanship.

Any person in the business of building homes is required by law to be registered with the NHBRC.

REGISTRATION PROCESS

COMING SOON!

Digital Opportunities

The NHBRC seeks to seize the following digital opportunities that may enhance sustainability and relevance:
  • Customer Delight – The level of customer satisfaction will improve, and with it the NHBRC service excellence and brand relevance.

  • Operational Efficiencies – Improved service turnaround times, eliminating compliance gaps.

  • Enhanced Digital Literacy – The NHBRC staff will also get the opportunity to enhance their digital skills and literacy.

  • Reliable Homebuilding Information – Critical information related to home building will be easily stored, accessible and useable.

  • Industry Thought Leadership – Integrated digital platforms will enable production of thought leadership within the industry through frequent publications.

  • Enhanced Credibility – Home builders and homeowners will be associated with a council that has authoritative reputation and credibility.

FREQUENTLY ASKED QUESTIONS

The strategy is also intended to streamline the back-end processes that incudes home quality assurance and core business processes to enable an integrated and efficient information flows across the NHBRC business operations.

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Improve registration and enrolments data integrity, enable electronic traceability of all digital assets related to registration to eliminate fraud incidents.

Acquire and implement appropriate digital technologies to improve back-end processes efficiencies and drive business integration.

The current processes and underlying systems make it difficult for real time user interaction and immediate response to customer complaints to lack of appropriate integration of digital channels like Social networks, website and mobile platforms.

The current registration, renewal, inspection and complaints management processes are cumbersome for some of the home builders and may thus discourage compliance